FAQs

FAQs

General information

We offer rideshare-ready sedans, hybrids, and SUVs that meet Uber and Lyft vehicle requirements.

We currently serve the Dallas–Fort Worth (DFW) area with easy pick-up and drop-off options.

Our hours are Monday–Saturday, 9 AM to 6 PM. After-hours drop-offs may be available upon request.

FAQs

Booking and reservations

You can book directly through our website, by phone, or by visiting our DFW location.

Yes, you can change or cancel your reservation by contacting us at least 24 hours in advance.

Cancellations made at least 24 hours before pick-up time will receive a full refund.

FAQs

Pricing and payment

We accept all major credit cards and debit cards. Prepaid cards are not accepted.

No hidden fees. All costs, including insurance and taxes, are disclosed up front.

Yes, a refundable deposit is required. The amount varies by vehicle type and rental term.

FAQs

Vehicle information

Yes, all Rivus Beacon vehicles include basic insurance coverage. Additional options are available.

Yes, all of our vehicles are automatic and optimized for city and highway rideshare use.

While we can’t guarantee exact models, you may request preferences and we’ll do our best to accommodate.